Returns & Exchanges
At icebreaker, we stand by the quality of our natural merino wool apparel. If you are not completely satisfied with your purchase, you can return your items for a full refund within 30 days of the original purchase date.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unwashed and unworn items, with original tags still attached, into the original shipping packaging or a sturdy alternative.
Attach Shipping Label
Print the prepaid shipping label provided through our portal and securely affix it to the outside of your return package.
Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking receipt; your refund will be processed once our warehouse inspects the goods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing